Alright, I know better than to expect Taurus to have something returned to me in 10 days, but from my experience and that of a friend's, their customer service isn't that bad. 8 or 9 years ago I sold a friend my 1st generation PT140 and not too long after the purchase, the frame cracked. He shipped it to Taurus and he got it back in 4 months or just shy of 4 months, like new. 4 months seemed like a long time to me but it'd be worth it.
Recently my wife got a new 709 "slim". One of the two mags that came with it kept ejecting upon firing. I shipped it to Taurus and had a new one in my mailbox 2 weeks later. I think that was perfectly reasonable. So personally, I have no quams with their service.
...And the "friend don't let friends buy Taurus" is silly. I'll much sooner point my friends to Taurus before giving them the extra couple hundred dollars for a more "premium" firearm. It's been my observation that their guns are getting better and better in quality and time goes on. I still carry my PT140 "pro" sometimes and still enjoy shooting it. It's fired 3000+ rounds without a single hiccup from day 1 and it's even been droppped 3x now. It functions flawlessly - they only complaint is the trigger pull isn't as smooth as I'd ideally like it to be, and the trigger reset is a little long for my taste. But then, firing the 709 "slim" is wonderful... smooth, crisp trigger system, great recoil management... great shooter.
Don't do anything you wouldn't want to explain to the paramedics...