I had an issue the one and only time I purchased something from them. The description of the item I was buying clearly stated that it would fit my rifle. I received it and and found that it didn't fit my rifle. I sent an email detailing the problem and asked them for a prepaid shipping label so that I could return it. They refused and instead told me how I could modify the product.....a process that incolved a considerable amount of dremeling and grinding metal. We went back and forth on the issue.....
The bottom line is that they refused to accomodate by reasonable, fundamental request. I ended up reluctantly keeping the item only because it fit another rifle I owned (a rifle that I never intended using it on). There are too many other places offering the same products for me to give them any more of my business.
(Insert random tough-guy quote here)
"See my gun?? Aren't you impressed?" - Anonymous sheepdog
The hardware is the same, but the software is vastly different.