The Saturday after my previous post, I finally received a reply by email apologizing for the bad grip and promising a replacement. The Friday after that, I received a replacement set free of charge or postage.
Thank you for your input and the picture that you sent to us.
We apologize for this to happen to you.
We will send out another replacement grips to you when
our office opens on Monday.
We will make sure this set will work for us.
Gene @ Sales Support
Rhyno Technologies Inc
While my previous sentiment about poor quality control and customer service still stand, I want to state that they did "make it right".
Endeavor to persevere. Matt