This is weird. I have heard this from others and I am not doubting it but I have had a great experience with moy own. It shot great right out of the box no problems. It has had 2-3 failures to feed due to my using a crappy old US Govt Issue magazine but when I use the one that came with the gun or a quality mag it works everytime. I think you just got a lemon I feel they should replace or refund you the money. I think the video is the only way you can show them what it is doing and have them believe you. Good luck
["Democracy is two wolves and a lamb voting on what to have for lunch. Liberty is a well-armed lamb contesting the vote!"
- Ben Franklin