Galco just lost my business, and money
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Thread: Galco just lost my business, and money

  1. #1
    Join Date
    Dec 2010
    Location
    Phoenix, AZ
    Posts
    141

    Galco just lost my business, and money

    Goodbye Galco, I have a new holster company to get my money.
    I have used Galco holsters for years. I always liked their products. That changed this week. I called Galco to ask the fastest way to get a Galco Yaqui Slide holster. The man who answered the phone said "I'm sorry, I have no way of telling you that, just try your local stores". and HUNG UP ON ME!. I called back and was treated as badly by two other people.

    Yesterday was the Crossroad's of the West Gun show in Phoenix. I went with my neighbor. At the show I found Nevada Gun Leather. AWESOME!!! Stitching is superior, quality is top notch and it is 1/2 price of Galco. I found a holster that is almost identical to the Yaqui Slide (which sells for $70.00) for $30.00. Also, all their holsters are either ambi or they have left handed in stock. They are on the net and most major shows.

    I wore it today and it's excellent. Next step is getting a CC holster. I wanted to test them out before I bought 2. I also picked up a single mag holster for $19.95.

    When I figure out how to post pic's, I will put pic's up.

    SO, if you are looking for holsters, give your money to a company that deserves it. Nevada Gun Leather: Fine leather holsters, belts, slings and other goods

  2.   
  3. #2
    Join Date
    Dec 2008
    Location
    Pahrump Nevada
    Posts
    20
    I always get holsters from Nevada gun leather.. they make amazingly good stuff at VERY reasonable prices. They are always at the shows out here in Vegas, and in Pahrump, and I have many of their holsters.

    Ya cant go wrong with them.

  4. Quote Originally Posted by Daven View Post
    Goodbye Galco, I have a new holster company to get my money.
    I have used Galco holsters for years. I always liked their products. That changed this week. I called Galco to ask the fastest way to get a Galco Yaqui Slide holster. The man who answered the phone said "I'm sorry, I have no way of telling you that, just try your local stores". and HUNG UP ON ME!. I called back and was treated as badly by two other people.
    I see that their idea of customer service hasn't changed in the last 15 years.

    I'll carry my guns around in a .50BMG ammo can half filled with gravel before Galco gets a single penny from me.

    I had a burglary back in early '98. In addition to all the other stuff they stole (including several firearms), they stole all my gun leather except for the IWB holster for one of my wheel guns that I was wearing at the time. I'd worked with a local shop (the first one I ended up working at) to special order a pretty good bit of Galco products including two complete Miami Classic shoulder rigs, a couple IWB holsters and several mag pouches. To add insult to injury, I'm left handed so there's not a real good chance that I'm gonna get to buy 'off the shelf'. Any gun leather I get has to be special ordered since nobody stocks left handed leather with anything close to a variety. The shop had closed a couple weeks before when the owners' divorce finalized, so ordering through them was out. I called Galco with a list of what I wanted and got hung up on while trying to order the better part of $500 worth of gun leather from them- TWICE. (I might be a bit dense and stubborn at times, but even I can take a hint. Apparently, they don't want my money and I ain't about to try to shove it down their throats.)

    Sooooo, I called Don Hume and talked to a nice lady that was more than happy to help me figure out exactly what I needed. Not only did they treat me right, it was about 3/4 the price of what Galco wanted and of equal quality.

  5. Hum, I've ordered two holsters from them in the past two weeks. Well actually I ordered one direct from their website and one from a dealer One of the holsters I ordered showed as out of stock on their site, so I e-mailed them about expected availability. It took them two days but I got a polite reply back. I was able to find it at a dealer and so ordered from there rather than directly from them.

    Odd to here two negative comments about them here (the original post and jtg452), considering that everything I heard up to this point was positive. One of the rules of internet reviews - if you have 100 reviews and 10 of them are negative, the negative ones are probably the result of the people being idiots (i.e. not knowing how to use the product), misuse of the product, or they are simply trolling and should be treated as background noise.

    From what the first person said it sounds like they were offended because they did not get the answer they wanted.

  6. Quote Originally Posted by rocketboy View Post
    Hum, I've ordered two holsters from them in the past two weeks. Well actually I ordered one direct from their website and one from a dealer One of the holsters I ordered showed as out of stock on their site, so I e-mailed them about expected availability. It took them two days but I got a polite reply back. I was able to find it at a dealer and so ordered from there rather than directly from them.

    Odd to here two negative comments about them here (the original post and jtg452), considering that everything I heard up to this point was positive. One of the rules of internet reviews - if you have 100 reviews and 10 of them are negative, the negative ones are probably the result of the people being idiots (i.e. not knowing how to use the product), misuse of the product, or they are simply trolling and should be treated as background noise.

    From what the first person said it sounds like they were offended because they did not get the answer they wanted.
    I knew what I wanted to buy since I was replacing holsters that had been stolen (they were purchased through a local shop that I worked at until it closed). In the case of one of the Miami Classic systems I was intending to order (the first one I mentioned to the person from Galco, unfortunately), I was using it for a gun not listed (the previous one had worked but was a bit looser fit than I'd like). I asked the person that answered the phone if there was a better option available. Once I asked the question, I was told,"We don't make a holster for THAT." and was immediately hung up on. When I tried back about a week later (at a different time of day in the hopes of getting a different person) the exact same thing happened. Both calls were prefaced with me saying, "I intend to order several holsters from ya'll today but I have a question about one first." while my credit card was laying on my desk right beside the notepad that held the list. This wasn't a fishing expedition, I had the money literally 'on the table', I just wanted to get a second opinion on one of the items before completing the transaction.

    Strangely enough when I called Don Hume, I did the exact same thing and they didn't hang up on me.

    Prior to calling them, I'd dug out one of the old dealer's catalogs that the shop manager had given me so I could come up with their model numbers (I already had the Galco model designations because I had already owned what I was rebuying). I gave them the specifics (model I wanted, color, left handed and what gun I needed it for) and they were more than happy to take a couple seconds to help me get the right thing. They even transferred me to the shop supervisor when they didn't know the answer to one of my questions.

  7. #6
    I found a brand called Tagula (I think) about a year ago and have one of their holsters (a belt slide) for a Kahr PM-9. Very good quality IMO - not the prettiest holster around but if someone sees your concealment holster you've got bigger problems than an ugly holster. I looked at a Galco Stinger and it was at least $10.00 more and was thin, cheap feeling leather.

    I'm going to add in here that over the years I have had several Galco holsters. Some were good and some were not so good. The ones for my S&W 60 (and 686 were very good. I had two for my 1911 (a full-length, thumb-break paddle holster) that I hated - the frst was a paddle holster that would come off the belt when the gun was drawn, and the second was a thumb-break model that put the butt of the gun to far away from my body. The IWB holster that I have for my Kahr isn't much good at all - material is too thin which makes it painful to wear - but it was a "cheapie" so you get what you pay for I guess. The holster for my Ruger Vaquero is a good one. The M7X (I think) for my PM9 is pretty good, though I prefer the Tagula because of comfort. That said they are two different styles (plastic/composite vs all leather) so I can't swear I'm comparing apples to apples.

  8. #7
    Join Date
    Jan 2010
    Location
    Gadsden Al.
    Posts
    64
    Yea I Agree Galco Sucks . I had broke a Paddle on one of my holsters and called for a replacement.After being on hold for some time I hung up and called back just to get the same "PEGGY" She told me the part was $24.00 and $6 shipping. and it was on back order.. "Peggy" the non English speaking rep,told me I had to pay for it and it would ship when it came in (in 8-10 weeks). NO THANKS. Oh Yea the holster is $34 New
    Its Better To Have It And Not Need It Than To Need It And Not Have It.

  9. #8
    My name is Bill King. I am the customer service supervisor at Galco Gunleather.

    I am dubious to Daven’s claim of a refusal to find a dealer and then being hung up on. Our customer service representatives (CSR) do not just hang up on people. I challenge anyone that reads this post to call Galco and ask to locate a dealer. The rep will politely ask for your zip code and quickly search for the Galco “stocking dealers” (stocking dealers order directly from the factory) closest to that zip code. If you get less than perfect service, then post that here. If you get prompt courteous service, then post that here as well.

    There is little doubt that customers are occasionally displeased with the answers we give them. Unfortunately, as a business, we are not always able to do what the customer wants though we do our absolute best. We never lose sight of the fact that customers keep us in business – and we want to stay in business!

    I think Tackleberry was speaking to someone other than Galco. Replacement paddles are $10.00, which includes shipping. With the exception of one Canadian (who is a naturalized US citizen) our entire sales, support, and customer service staff were born and raised in the United States of America, and are all English speakers. We have never had a CSR named Peggy, nor have we ever had a CSR for whom English was a second language.

    I know it is easy to make these claims. I expect to hear from a couple of the people that posted negatively accusing me of being biased (I am) and lying to protect Galco’s image.

    Put us to the test. Call Galco and ask if we have a holster to fit your gun. You don’t have to make a purchase to test our customer service. We may not have what you need; we do charge for replacement parts, and we also charge for a catalog. We may not give you the answer you are looking for, but you will always receive courteous, professional treatment.

    The phone number for Galco Gunleather is 800-874-2526. Our customer service extension is 4420.

  10. #9

    Thumbs up Galco

    Quote Originally Posted by OLD PADAWAN View Post
    ...but you will always receive courteous, professional treatment.
    Which is what you just did by posting on this forum.

  11. #10

    Angry

    Quote Originally Posted by OLD PADAWAN View Post
    My name is Bill King. I am the customer service supervisor at Galco Gunleather.

    I am dubious to Daven’s claim of a refusal to find a dealer and then being hung up on. Our customer service representatives (CSR) do not just hang up on people. I challenge anyone that reads this post to call Galco and ask to locate a dealer. The rep will politely ask for your zip code and quickly search for the Galco “stocking dealers” (stocking dealers order directly from the factory) closest to that zip code. If you get less than perfect service, then post that here. If you get prompt courteous service, then post that here as well.

    There is little doubt that customers are occasionally displeased with the answers we give them. Unfortunately, as a business, we are not always able to do what the customer wants though we do our absolute best. We never lose sight of the fact that customers keep us in business – and we want to stay in business!

    I think Tackleberry was speaking to someone other than Galco. Replacement paddles are $10.00, which includes shipping. With the exception of one Canadian (who is a naturalized US citizen) our entire sales, support, and customer service staff were born and raised in the United States of America, and are all English speakers. We have never had a CSR named Peggy, nor have we ever had a CSR for whom English was a second language.

    I know it is easy to make these claims. I expect to hear from a couple of the people that posted negatively accusing me of being biased (I am) and lying to protect Galco’s image.

    Put us to the test. Call Galco and ask if we have a holster to fit your gun. You don’t have to make a purchase to test our customer service. We may not have what you need; we do charge for replacement parts, and we also charge for a catalog. We may not give you the answer you are looking for, but you will always receive courteous, professional treatment.

    The phone number for Galco Gunleather is 800-874-2526. Our customer service extension is 4420.
    Bill, I have had to deal with you about a problem with a product I ordered from Galco recently (Miami style shoulder holster) in which the swivels on the holster and ammo carrier would not (swivel). I did not buy your product from a local dealer, but from Galco's web site direct. You told me (by email) you took a like item off the shelf and could not experience the problems I was experiencing. SO WHAT? My problem was not with the ones you had on your shelf, but the one I had! You did not request that I send back what I had for testing and for a replacement, you just left it there. This sounds simular to those who say they were "hung up on." I solved the problem by taking a pair of wire cutters and trimming the excess leather under the swivels. They would not move more than approx 5 - 8 degrees; now they move up to 70 - 80 degrees. THANKS FOR NOTHING!

    In another reply on this site, http://www.usacarry.com/forums/conce...tml#post191666, I mentioned about your offside magazine/light holder. This time, not too much leather, but not enough. It is IMPOSSIBLE for me to draw out my Surefire 6P light, despite using a great deal of your Draw-Eze lube in it, over and over again. I have to take it off and use both thumbs to force it out. Great; what happens in a critical situation where I need to draw it out quickly and smoothly to see a possible adversary! Obviously, no one at Galco tests your products for function before shipping them out; if they did, I would not have an expensive and worthless piece of leather.

    No sir, I can not, and will not recommend your product to anyone until you start accepting returns for repair/replacement to perform as your company says they should. SAD - VERY SAD!

    You said put you to the test; FINE --- My email is [email protected]; you want to make this right, great! However, be aware, any email you send to me I will make public on this (and other) sites. I will pay for return shipment to you for replacement, which after you replace it with a working model, I expect reimbursement for my shipping costs. We will see what your word, and your company's, is worth. I think this is fair.
    Last edited by SHAMUSPI; 03-27-2011 at 01:59 AM. Reason: Further explanation

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