Taurus's Customer Service - Page 2
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Thread: Taurus's Customer Service

  1. #11
    I'm not sure how to explane this we have two Taurus 709s and two 738s they work great no problems whatsoever with any of the guns, the 709s do have a long trigger pull, but we have learned to live with it, but after dealing with Taurus cust service concerning extra magazines, and the crappy service we got, has made me decide that if any of the Taurus's screw up they will be gone, I will not deal with Taurus cust service again

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  3. #12
    Join Date
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    Quote Originally Posted by Rocketgeezer View Post
    I'm not sure how to explane this we have two Taurus 709s and two 738s they work great no problems whatsoever with any of the guns, the 709s do have a long trigger pull, but we have learned to live with it, but after dealing with Taurus cust service concerning extra magazines, and the crappy service we got, has made me decide that if any of the Taurus's screw up they will be gone, I will not deal with Taurus cust service again
    If you have anymore problems, just take the gun to a local gunsmith. Not that expensive and you'd be amazed at what kind of work they can do. I've never had a problem with any Taurus, but if I did I would have it corrected because I like mine too much to get rid of them. I once had a problem with the cylinder not rotating, but it was due to shooting a bunch of real dirty ammo, a shot of Rem Oil ended the problem.
    In America today, it's considered worse to judge evil than to do evil. Never let these Christophobic Liberal Progressive Purveyors of Infanticide & Homosexual Perversion who always manipulate truth to be hate speech set the terms in a debate.

  4. #13
    Join Date
    Oct 2009
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    Quote Originally Posted by Ringo View Post
    ...a shot of Rem Oil ended the problem.
    Now THAT's my kind of fix!

    ROCKETGEEZER > sorry you had such a bad experience with 'em. I hope that if I ever have to deal with 'em again I'll have the same good fortune I did the 1st time (and only) I dealt with 'em.
    Don't do anything you wouldn't want to explain to the paramedics...

  5. #14
    Join Date
    Nov 2010
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    Southern Arizona
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    This is such a coincidence, I have an early model PT 101 in 40 caliber. I have been using this particular firearm for some rugged trail interdiction work for some years now. Sometime during the last 6 months the adjustable rear sight frame pin fell out. I called the Taurus website spoke to a pleasant person in customer service and she recomended I send the whole sight assembly in for inspection and they would send it back with the missing pin.

    That was 3 months ago, I called several times and was finally told I would have to to purchase a new rear sight from an aftermarket source, as they did not have one in stock. I must admit that I knew better than to send the sight assembly back when all I needed was the sight/frame retention pin, at least the last customer service rep had the nerve to tell me the truth. so if there is anyone out there with a rear adjustable sight assembly for an old reliable PT 101 40 cal. let me know.

  6. #15
    Join Date
    Mar 2009
    Location
    Indiana
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    I have a PT-945 that I haven't been able to carry since the Carter administration because I lost one of a set of grip screws and no gun shop on planet earth seems to be able to get them in stock, or even order them, and Taurus customer service is non-existent as far as I can tell.

    Sure Tauruses have lifetime warranties. No one would ever buy one otherwise, but a warranty is only as good as the company backing it.
    When they "Nudge. Shove. Shoot.",
    Don't retreat. Just reload.

  7. #16
    Join Date
    Jul 2009
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    For every firearm manufacturer there is a horror story about customer service. This is overhead and when it comes to firearms there are liability issues up the kazoo. Following several forums, I cannot think of any manufacturer where a thread has not been written about some kind of concern about the firearm or the repair record or the time it takes. This seems to also go with expected or quoted times for custom holsters vs the actual time it takes. Patience is a virtue. If you are lucky they got it right the first time.

  8. #17
    IF your perfect gun is a hi-point you are an idiot. I know you were just trolling so i thought i would join you.
    -Austin

  9. #18
    Join Date
    Apr 2010
    Location
    Charlotte North Carolina
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    29
    Quote Originally Posted by CathyInBlue View Post
    I have a PT-945 that I haven't been able to carry since the Carter administration because I lost one of a set of grip screws and no gun shop on planet earth seems to be able to get them in stock, or even order them, and Taurus customer service is non-existent as far as I can tell.

    Sure Tauruses have lifetime warranties. No one would ever buy one otherwise, but a warranty is only as good as the company backing it.
    Try this website out. They have a lot of old and new gun parts
    Numrich Gun Parts Corporation

  10. #19
    I bought a Taurus .357 in the mid 80's and had trouble with it right from the start. I sent it back under their "lifetime warranty" and weeks passed with no gun and could not get any kind of a status on it. I finally did get it back and it had the same trouble. My dealer that I purchased it from called them and told them that he was sending it back again for the same issue and if it came back again not repaired he was going to buy it back from me and nail it to a 4x8 sheet of plywood and display it at every gun show to advise everyone of their lousy product and service. Amazingly it was repaired properly in a very timely manner.

  11. #20
    Quote Originally Posted by hopnpop View Post
    Now THAT's my kind of fix!

    ROCKETGEEZER > sorry you had such a bad experience with 'em. I hope that if I ever have to deal with 'em again I'll have the same good fortune I did the 1st time (and only) I dealt with 'em.
    What really had me fired up was when they took the money from my credit card and still no mags, and even though I like the guns, if they ever screw up so that I can not straiten out myself, the gun will be traded or sold, or if I'm pissed enough I will tack it up at the range and shoot it, I absolutly WILL NOT deal with taurus cust service,

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